Return Policy
Last Updated: September 2026
We want you to love what you order from Northfare Co. If something isn't right, here's how returns work.
1. Return Window
You have 30 days from the date of delivery to request a return. Requests made after 30 days cannot be accepted.
2. Condition Requirements
To be eligible for a return, items must be:
- Unused and undamaged
- In their original packaging
- Accompanied by proof of purchase (order number or confirmation email)
3. Non-Returnable Items
For hygiene and safety reasons, the following cannot be returned once opened or used, even within the 30-day window:
- Eyebrow pencils and other cosmetic/makeup products
- Makeup brush cleaners and other personal-care devices that contact skin
If any of these items arrive defective or damaged, you're still covered — see Section 6 below. This exclusion applies only to change-of-mind returns on opened items.
4. Return Shipping Cost
Returns are free of charge — you will not be charged for return shipping on eligible items.
5. How to Start a Return
Email us at info@northfareco.com with your order number and the reason for return. We'll confirm eligibility and send you return instructions, including a prepaid shipping label where applicable.
6. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or different from what you ordered, contact us at info@northfareco.com within 7 days of delivery with a photo of the issue. We will provide a free replacement or full refund — this applies even to opened cosmetic or personal-care items, since the issue is with the product itself, not a change of mind.
7. Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval status. Approved refunds are processed within 3–5 business days to your original payment method. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.
8. Exchanges
We do not currently offer direct exchanges. If you'd like a different item or variant, please return the original for a refund and place a new order.
9. Late or Missing Refunds
If more than 10 business days have passed since your refund was approved and you haven't received it, please check with your bank or card provider first, then contact us at info@northfareco.com.